Refund policy

Refunds/Guarantee

All our products go through a stringent quality control process prior to despatch. If something goes amiss, we provide a manufacturer’s warranty against factory defects for a period of 12 months.

If your board is damaged in transit it will be replaced free of charge. In this instance, please notify us immediately, keep all packaging for return and if possible take a photo of damaged goods on arrival.

Exchanges:

The Cutting Board Company does not refund products due to change of mind, however we do offer exchanges and store credits. Please get in touch with us to organise a product return.

Disclaimer

Each Australian Hardwood Timber Species comes in a range of colour and characteristics. All boards will differ slightly in size due to being handmade and hand sanded. Being a natural product all boards may differ slightly in colour and natural imperfections.

We provide Care Instructions with each order and recommend that board is maintained as per our instructions.

To start a return, you can contact us at info@thecuttingboardcompany.com.au. Please note that returns will need to be sent to the following address:
7/22 Snow St
South Lismore, NSW

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thecuttingboardcompany.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecuttingboardcompany.com.au.