Our despatch time for standard online products is 5 to 7 working days. Despatch timeframe for custom orders is quoted at time of enquiry, but is generally 7 to 10 working days.
Delivery time is dependent on your location. We use Fastway Couriers to deliver our parcels and signature is required at time of delivery.
In the event that courier service is not available in your area, we deliver via Australia Post.
If you wish your parcel to be left unattended please note at time of order.
Parcel tracking is advised via email at time of despatch.
All our products go through a stringent quality control process prior to despatch. If something goes amiss, we provide a manufacturer’s warranty against factory defects for a period of 12 months.
If your board is damaged in transit it will be replaced free of charge. In this instance, please notify us immediately, keep all packaging for return and if possible take a photo of damaged goods on arrival.
The Cutting Board Company does not refund products due to change of mind.
Each Australian Hardwood Timber Species comes in a range of colour and characteristics. All boards will differ slightly in size due to being handmade and hand sanded. Being a natural product all boards may differ slightly in colour and natural imperfections.
We provide Care Instructions with each order and recommend that board is maintained as per our instructions.
We may collect the following information:
- contact information including phone number and email address
- billing and delivery address
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- We may contact you by email or phone
We are committed to ensuring that your information is secure.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 61 Church St, Abbotsford, VIC, 3067.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.